Talk to members
Ten languages, twenty-four hours, one transcript
Inbound and outbound agents that hold a real conversation about coverage, then warm-transfer to a human the moment the member asks — with the full transcript written to the record.
- 24/7 inbound enrollment support
- Outbound recertification and renewal reminders
- Care gap and medication adherence outreach
- Post-enrollment welcome and activation calls
Measured impact
What Voice & Conversational AI changes.
- 10+
- Languages
- 24/7
- Coverage
- 100%
- Calls transcribed
Voice & Conversational AI
How it works
- 01UnderstandIntent, language and sentiment detected live, with plan context loaded before the greeting.
- 02ActThe agent can verify eligibility, book, remind, collect a document or complete a recertification call.
- 03Hand offWarm transfer with context, so the member never repeats themselves to the human.
- Languages
- 10+
- Coverage
- 24/7
- Calls transcribed
- 100%
Where payers use it
Same technology, many workflows.
24/7 inbound enrollment support
Outbound recertification and renewal reminders
Care gap and medication adherence outreach
Post-enrollment welcome and activation calls
Appointment and transport coordination
Packaged as
Solutions built on this technology.
Live in productionDualEnroll.aiDual-eligible, LIS/Extra Help, SNAP and D-SNP enrollment run end to end — screened, scored, submitted, recertified.
New platformPayerHealth CLMNetwork, vendor and delegated contracts authored, negotiated, executed and enforced — with rate terms machine-readable on day one.
Multi-stateManaged MedicaidA state-compliant outreach and operations engine for MCOs: campaigns, field mapping, template approvals and auto-touch cadences.
Whole-personSDoH IntelligenceFood, housing, transport and utility risk detected from the signals you already hold, then routed to a resource that actually exists.Bring us a workflow. We will show you the audit trail.
Ninety minutes with your operations and compliance leads. You leave with a mapped workflow, a measured baseline and a deployment path.